Build the program before the first child arrives

Reports to

Deputy Program Director

Supervises

Employment Services Supervisor; Employment Specialists; Employer Engagement Specialists; Vocational ESL Instructor; Intake & Eligibility Specialist; Administrative Coordinator

Classification

Full-Time

FLSA

Exempt

Travel

Up to 40% travel within the assigned region and periodic statewide travel.

Position summary

The Regional Director provides executive leadership and operational oversight for one of the five NCYS Regional Service Hubs serving the Wilson Fish Bridge to Employment Program. The Regional Director is responsible for ensuring high-quality participant services, employer engagement, workforce partnerships, financial accountability, staff supervision, and compliance with Office of Refugee Resettlement (ORR) requirements. The Regional Director serves as the primary representative of NCYS within the assigned service area and is responsible for developing strategic relationships with employers, Workforce Solutions Boards, educational institutions, refugee service providers, and community organizations.

Essential duties and responsibilities

• Direct all regional program operations.
• Supervise regional staff.
• Ensure implementation of NCYS policies and procedures.
• Monitor participant enrollment.
• Monitor employment placement activities.
• Coordinate employer engagement initiatives.
• Develop community partnerships.
• Monitor regional budgets and expenditures.
• Conduct staff supervision meetings.
• Review program performance reports.
• Monitor participant satisfaction.
• Resolve participant service issues.
• Coordinate emergency response activities.
• Ensure compliance with ORR requirements.
• Monitor regional performance indicators.
• Support Quality Assurance activities.
• Participate in statewide leadership meetings.
• Prepare monthly regional reports.
• Promote Continuous Quality Improvement (CQI).

Minimum qualifications

• Bachelor's degree in Human Services, Public Administration, Social Work, Business Administration, Workforce Development, or a related field.
• Minimum seven (7) years of progressively responsible management experience.
• Minimum five (5) years supervising multidisciplinary teams.
• Experience managing federally funded human services or workforce development programs.

Preferred qualifications

• Master's degree in a related field.
• Experience with refugee services.
• Experience managing multiple service locations.
• Bilingual English/Spanish preferred.

Knowledge, skills and abilities

Leadership · Strategic planning · Financial oversight · Workforce development · Program management · Public relations · Conflict resolution · Team building · Data analysis · Community partnership development

Reports to

Regional Director

Supervises

Employment Specialists; Intake & Eligibility Specialists; Vocational ESL Instructor (programmatic supervision)

Classification

Full-Time

FLSA

Exempt

Travel

Approximately 20% regional travel.

Position summary

The Employment Services Supervisor oversees the daily delivery of participant services within the assigned Regional Service Hub. The position provides direct supervision to Employment Specialists and Intake & Eligibility Specialists while ensuring consistent implementation of employment case management, participant assessments, workforce readiness, employment planning, and supportive services. The Employment Services Supervisor is responsible for maintaining high-quality participant services while ensuring compliance with all NCYS policies and federal program requirements.

Essential duties and responsibilities

• Supervise Employment Specialists.
• Supervise Intake & Eligibility Specialists.
• Coordinate participant service delivery.
• Review participant case files.
• Approve Individual Employability Plans (IEPs).
• Review Family Self-Sufficiency Plans (FSSPs).
• Monitor participant caseloads.
• Conduct weekly supervision meetings.
• Monitor documentation quality.
• Review participant assessments.
• Coordinate workforce readiness activities.
• Support Vocational ESL implementation.
• Coordinate supportive services.
• Review employment outcomes.
• Conduct performance evaluations.
• Participate in Quality Assurance reviews.
• Monitor compliance with program standards.
• Recommend corrective actions when necessary.

Minimum qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Workforce Development, Public Administration, or a related field.
• Minimum five (5) years of experience in employment services, case management, workforce development, or human services.
• Minimum two (2) years of supervisory experience.

Preferred qualifications

• Master's degree in a related field.
• Experience with refugee employment programs.
• Bilingual English/Spanish preferred.

Knowledge, skills and abilities

Supervision · Case management · Workforce development · Leadership · Documentation review · Participant engagement · Coaching · Problem-solving · Time management · Performance monitoring

Reports to

Employment Services Supervisor

Supervises

None

Classification

Full-Time

FLSA

Exempt

Travel

Up to 25% regional travel.

Position summary

The Employment Specialist is the primary direct-service professional responsible for assisting eligible participants in achieving rapid employment and long-term economic self-sufficiency. Through comprehensive assessments, employment planning, case management, workforce readiness activities, and employer coordination, the Employment Specialist delivers individualized services that support successful employment outcomes. Employment Specialists maintain ongoing relationships with participants from enrollment through employment placement and retention while coordinating supportive services and documenting participant progress in accordance with ORR requirements.

Essential duties and responsibilities

• Conduct participant intake and orientation.
• Verify eligibility for program services.
• Complete comprehensive participant assessments.
• Develop Individual Employability Plans (IEPs).
• Develop Family Self-Sufficiency Plans (FSSPs), when applicable.
• Provide employment counseling.
• Deliver workforce readiness instruction.
• Coordinate supportive services.
• Refer participants to Vocational ESL.
• Coordinate with Employer Engagement Specialists.
• Assist participants with résumé preparation.
• Provide interview coaching.
• Match participants with employment opportunities.
• Monitor participant progress.
• Conduct employment follow-up and retention contacts.
• Maintain accurate case documentation.
• Enter participant data into the case management system.
• Participate in multidisciplinary case consultations.
• Maintain participant confidentiality.

Minimum qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Workforce Development, Education, or a related field.
• Minimum three (3) years of experience providing employment services, case management, workforce development, or related human services.
• Experience working with culturally diverse populations.

Preferred qualifications

• Master's degree in a related field.
• Experience with refugee services or ORR-funded programs.
• Bilingual proficiency in English and Spanish or another language commonly spoken by participants.

Knowledge, skills and abilities

Employment case management · Workforce development · Career counseling · Interview coaching · Employment planning · Documentation · Customer service · Cultural competence · Communication · Time management

Reports to

Regional Director

Supervises

None

Classification

Full-Time

FLSA

Exempt

Travel

Up to 50% regional travel.

Position summary

The Employer Engagement Specialist develops and maintains relationships with local employers to expand employment opportunities for participants enrolled in the Wilson Fish Bridge to Employment Program. This position serves as the primary liaison between the Regional Service Hub and the local business community, identifying workforce needs, coordinating hiring activities, supporting participant placement, and promoting long-term employer partnerships. The Employer Engagement Specialist collaborates closely with Employment Specialists, Workforce Solutions Boards, chambers of commerce, educational institutions, and community organizations to connect participants with sustainable employment opportunities that support long-term economic self-sufficiency.

Essential duties and responsibilities

• Develop relationships with employers throughout the assigned region.
• Conduct employer outreach and business development activities.
• Identify employment opportunities aligned with participant skills and labor market demand.
• Coordinate hiring events, job fairs, and recruitment campaigns.
• Promote participant employment with local employers.
• Develop and expand On-the-Job Training (OJT) opportunities.
• Conduct employer visits and presentations.
• Coordinate participant interviews.
• Assist employers with recruitment strategies.
• Collaborate with Workforce Solutions Boards and community partners.
• Maintain employer contact databases.
• Monitor employer satisfaction.
• Assist with participant employment retention activities.
• Prepare employer engagement reports.
• Support regional workforce development initiatives.

Minimum qualifications

• Bachelor's degree in Business Administration, Human Resources, Workforce Development, Marketing, Public Administration, or a related field.
• Minimum three (3) years of employer engagement, workforce development, sales, business development, or recruitment experience.
• Experience developing business relationships.

Preferred qualifications

• Experience working with workforce development programs.
• Knowledge of Texas labor market systems.
• Bilingual English/Spanish preferred.
• Experience with federally funded employment programs.

Knowledge, skills and abilities

Business development · Employer recruitment · Networking · Workforce development · Labor market analysis · Public speaking · Customer service · Communication · Negotiation · Relationship management

Reports to

Employment Services Supervisor

Supervises

None

Classification

Full-Time

FLSA

Exempt

Travel

Approximately 15% regional travel.

Position summary

The Vocational ESL Instructor provides occupation-specific English language instruction that prepares participants for successful employment and career advancement. Instruction integrates workplace communication, industry terminology, job readiness, and functional English language development to improve employability and long-term workforce success. The Vocational ESL Instructor collaborates with Employment Specialists and Workforce Development partners to ensure instruction aligns with participant employment goals and regional labor market needs.

Essential duties and responsibilities

• Conduct English language assessments.
• Develop individualized learning plans.
• Deliver workplace English instruction.
• Integrate occupation-specific terminology.
• Teach workplace communication skills.
• Support digital literacy instruction.
• Monitor participant progress.
• Maintain instructional records.
• Coordinate with Employment Specialists regarding participant progress.
• Modify instruction to meet participant needs.
• Refer participants for additional educational services when appropriate.
• Prepare instructional reports.
• Participate in multidisciplinary team meetings.

Minimum qualifications

• Bachelor's degree in Education, TESOL, Linguistics, English, Adult Education, or a related field.
• TESOL or ESL certification preferred.
• Minimum three (3) years of adult ESL teaching experience.
• Experience teaching culturally diverse populations.

Preferred qualifications

• Experience with refugee or immigrant populations.
• Experience providing Vocational ESL instruction.
• Bilingual English/Spanish preferred.

Knowledge, skills and abilities

Adult education · Curriculum development · English language instruction · Workplace communication · Instructional assessment · Classroom management · Cultural competence · Technology integration · Communication · Documentation

Reports to

Employment Services Supervisor

Supervises

None

Classification

Full-Time

FLSA

Non-Exempt

Travel

Minimal travel (less than 10%).

Position summary

The Intake & Eligibility Specialist serves as the initial point of contact for participants entering the Wilson Fish Bridge to Employment Program. This position is responsible for conducting intake, verifying eligibility, collecting required documentation, maintaining participant records, and ensuring timely enrollment into program services. The Intake & Eligibility Specialist ensures that all participant files meet federal documentation requirements and supports efficient participant access to employment services.

Essential duties and responsibilities

• Conduct participant intake interviews.
• Verify eligibility for program services.
• Review required documentation.
• Establish participant case files.
• Enter participant information into the case management system.
• Schedule participant assessments.
• Coordinate participant orientation.
• Maintain enrollment records.
• Monitor required documentation.
• Support participant referrals.
• Coordinate with Employment Specialists.
• Maintain confidentiality of participant information.
• Prepare enrollment reports.
• Assist during Quality Assurance reviews.

Minimum qualifications

• Associate's degree required; Bachelor's degree preferred in Human Services, Business Administration, Public Administration, or a related field.
• Minimum two (2) years of administrative or intake experience.
• Experience maintaining confidential records.

Preferred qualifications

• Experience with federally funded programs.
• Experience with refugee or immigrant populations.
• Bilingual English/Spanish preferred.

Knowledge, skills and abilities

Intake procedures · Eligibility determination · Records management · Customer service · Data entry · Organization · Communication · Confidentiality · Attention to detail · Time management

Reports to

Regional Director

Supervises

None

Classification

Full-Time

FLSA

Non-Exempt

Travel

Minimal travel (less than 10%).

Position summary

The Administrative Coordinator provides administrative, logistical, fiscal, and operational support for the Regional Service Hub. The position ensures efficient office operations by coordinating scheduling, maintaining records, supporting purchasing activities, assisting with reporting, and facilitating communication among staff, participants, and community partners.

Essential duties and responsibilities

• Coordinate office operations.
• Manage calendars and scheduling.
• Maintain participant and administrative records.
• Process purchasing requests and invoices.
• Coordinate travel arrangements.
• Prepare correspondence and reports.
• Organize meetings and training events.
• Maintain office supply inventories.
• Assist with financial documentation.
• Support regional reporting requirements.
• Receive visitors and telephone inquiries.
• Maintain filing systems.
• Support compliance with records management requirements.
• Perform other administrative duties as assigned.

Minimum qualifications

• Associate's degree in Business Administration, Office Administration, or a related field preferred.
• Minimum three (3) years of administrative support experience.
• Proficiency in Microsoft Office applications.
• Excellent organizational and communication skills.

Preferred qualifications

• Experience supporting federally funded programs.
• Experience with nonprofit administration.
• Bilingual English/Spanish preferred.

Knowledge, skills and abilities

Office administration · Records management · Scheduling · Customer service · Organization · Communication · Microsoft Office proficiency · Purchasing support · Time management · Confidentiality

Reports to

Employer Partnerships Director

Supervises

Business Relations Specialists

Classification

Full-Time

FLSA

Exempt

Travel

Up to 40% statewide travel.

Position summary

The Senior Business Engagement Manager provides statewide leadership for employer engagement and business development activities supporting the Wilson Fish Bridge to Employment Program. The position oversees employer recruitment strategies, develops workforce partnerships, supervises Business Relations Specialists, and works closely with regional offices to expand employment opportunities for program participants. The Senior Business Engagement Manager serves as the primary operational link between NCYS and Texas employers, Workforce Solutions Boards, chambers of commerce, industry associations, apprenticeship programs, educational institutions, and economic development organizations.

Essential duties and responsibilities

• Develop statewide employer engagement strategies.
• Supervise Business Relations Specialists.
• Coordinate statewide employer recruitment initiatives.
• Build partnerships with major employers throughout Texas.
• Collaborate with Workforce Solutions Boards.
• Develop apprenticeship opportunities.
• Expand On-the-Job Training (OJT) opportunities.
• Coordinate statewide hiring events.
• Analyze labor market trends.
• Identify emerging employment sectors.
• Support regional employer engagement efforts.
• Develop employer satisfaction initiatives.
• Monitor employment placement outcomes.
• Prepare employer engagement reports.
• Participate in strategic workforce planning.

Minimum qualifications

• Bachelor's degree in Business Administration, Workforce Development, Human Resources, Marketing, Public Administration, or a related field.
• Minimum five (5) years of employer engagement, workforce development, or business development experience.
• Experience building strategic partnerships.
• Experience supervising professional staff.

Preferred qualifications

• Master's degree in a related discipline.
• Experience with federally funded workforce development programs.
• Knowledge of Texas labor market systems.
• Existing relationships with employers throughout Texas.

Knowledge, skills and abilities

Employer engagement · Workforce development · Business development · Strategic planning · Labor market analysis · Leadership · Negotiation · Relationship management · Public speaking · Project management

Reports to

Senior Business Engagement Manager

Supervises

None

Classification

Full-Time

FLSA

Exempt

Travel

Up to 50% regional travel within assigned service areas.

Position summary

The Business Relations Specialist develops and maintains relationships with employers within assigned geographic regions to expand employment opportunities for participants enrolled in the Wilson Fish Bridge to Employment Program. The position serves as the primary liaison between employers and regional service teams, identifies employment opportunities, coordinates hiring activities, and supports participant job placement and retention.

Essential duties and responsibilities

• Recruit employers throughout assigned service areas.
• Conduct employer visits.
• Develop employment opportunities.
• Coordinate hiring events.
• Identify workforce shortages.
• Promote participant employment.
• Coordinate participant interviews.
• Assist employers with recruitment needs.
• Develop On-the-Job Training opportunities.
• Support apprenticeship development.
• Maintain employer databases.
• Monitor employer satisfaction.
• Collaborate with Regional Directors.
• Coordinate with Employment Specialists.
• Prepare employer activity reports.
• Participate in community workforce meetings.

Minimum qualifications

• Bachelor's degree in Business Administration, Human Resources, Workforce Development, Marketing, Public Administration, or a related field.
• Minimum three (3) years of employer engagement, sales, workforce development, or business development experience.
• Excellent interpersonal and communication skills.
• Experience working with diverse employers.

Preferred qualifications

• Experience with refugee employment programs.
• Experience coordinating hiring events.
• Knowledge of Texas workforce systems.
• Bilingual English/Spanish preferred.

Knowledge, skills and abilities

Employer recruitment · Business development · Sales and marketing · Public relations · Workforce development · Networking · Communication · Relationship management · Organization · Customer service

Reports to

Compliance & Quality Director

Supervises

None

Classification

Full-Time

FLSA

Exempt

Travel

Approximately 20% statewide travel.

Position summary

The Clinical Consultant provides specialized clinical consultation and technical expertise to support participants who present behavioral health, trauma-related, psychosocial, or emotional barriers that may affect employment readiness, job retention, or long-term self-sufficiency. The Clinical Consultant serves as a subject matter expert and resource for Regional Service Hubs by assisting staff with case consultation, crisis response planning, referrals to behavioral health providers, and implementation of trauma-informed practices. The Clinical Consultant does not provide ongoing clinical treatment through this program but collaborates with community behavioral health providers to ensure participants receive appropriate services while supporting Employment Specialists in addressing employment-related barriers.

Essential duties and responsibilities

• Provide clinical consultation to regional staff.
• Assist with complex participant cases.
• Conduct behavioral health consultations.
• Recommend appropriate community referrals.
• Support crisis intervention planning.
• Promote trauma-informed service delivery.
• Participate in multidisciplinary case consultations.
• Develop behavioral support recommendations.
• Coordinate with licensed behavioral health providers.
• Provide technical assistance to Employment Specialists.
• Assist with staff training related to trauma-informed care.
• Review participant service plans when clinical concerns arise.
• Support participant stabilization efforts.
• Maintain consultation documentation.
• Participate in Quality Assurance activities.

Minimum qualifications

• Master's degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or a related behavioral health field.
• Current professional licensure in Texas (LCSW, LPC, LMFT, Licensed Psychologist, or equivalent).
• Minimum five (5) years of clinical practice experience.
• Experience working with refugees, immigrants, or culturally diverse populations preferred.

Preferred qualifications

• Experience with trauma-informed care.
• Experience supporting workforce development or refugee programs.
• Bilingual English/Spanish preferred.
• Experience providing clinical consultation.

Knowledge, skills and abilities

Trauma-informed practice · Behavioral health consultation · Crisis intervention · Clinical assessment · Community resource coordination · Cultural responsiveness · Professional ethics · Case consultation · Documentation · Communication

Reports to

Compliance & Quality Director

Supervises

None

Classification

Full-Time

FLSA

Exempt

Travel

Approximately 30% statewide travel.

Position summary

The Quality Assurance Specialist supports statewide compliance and continuous quality improvement by conducting file reviews, monitoring program performance, validating documentation, identifying compliance risks, and assisting with corrective action planning. The position promotes consistency in service delivery and ensures adherence to Office of Refugee Resettlement (ORR) requirements, NCYS policies, and federal regulations.

Essential duties and responsibilities

• Conduct participant file reviews.
• Monitor compliance with program requirements.
• Validate participant documentation.
• Review eligibility determinations.
• Assess case management quality.
• Identify compliance trends.
• Recommend corrective actions.
• Conduct follow-up reviews.
• Support internal monitoring activities.
• Assist with federal monitoring preparation.
• Maintain Quality Assurance reports.
• Participate in policy reviews.
• Support Continuous Quality Improvement initiatives.
• Provide technical assistance to regional staff.

Minimum qualifications

• Bachelor's degree in Human Services, Public Administration, Social Work, Business Administration, or a related field.
• Minimum three (3) years of compliance or quality assurance experience.
• Experience with federally funded programs preferred.

Preferred qualifications

• Certified Quality Improvement or Compliance credential.
• ORR program experience.
• Bilingual English/Spanish preferred.

Knowledge, skills and abilities

Compliance monitoring · Quality assurance · Documentation review · Risk assessment · Report writing · Analytical thinking · Organizational skills · Communication · Continuous Quality Improvement · Federal regulations

Reports to

Finance & Grants Director

Supervises

None

Classification

Full-Time

FLSA

Non-Exempt

Travel

Minimal travel (less than 10%).

Position summary

The Financial Specialist supports the financial administration of the Wilson Fish Bridge to Employment Program by assisting with budgeting, accounts payable, procurement documentation, expenditure tracking, reconciliations, grant reporting, and maintenance of financial records. The position helps ensure accurate financial operations and compliance with federal grant requirements.

Essential duties and responsibilities

• Process financial transactions.
• Maintain grant expenditure records.
• Assist with budget monitoring.
• Prepare account reconciliations.
• Process invoices and payments.
• Maintain procurement documentation.
• Assist with financial reporting.
• Support audit preparation.
• Monitor allowable costs.
• Maintain financial filing systems.
• Support monthly financial closeout activities.
• Assist with inventory documentation.
• Perform other fiscal duties as assigned.

Minimum qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field (or equivalent combination of education and experience).
• Minimum three (3) years of accounting or grant financial management experience.
• Experience with computerized accounting systems.

Preferred qualifications

• Experience with nonprofit accounting.
• Experience supporting federally funded grants.
• Knowledge of 2 CFR Part 200.
• Bilingual English/Spanish preferred.

Knowledge, skills and abilities

Accounting · Financial analysis · Budget monitoring · Microsoft Excel · Procurement · Recordkeeping · Organization · Attention to detail · Communication · Problem-solving

Reports to

Data & Performance Manager

Supervises

None

Classification

Full-Time

FLSA

Exempt

Travel

Approximately 15% statewide travel.

Position summary

The Information Technology Specialist provides technical support for the Wilson Fish Bridge to Employment Program by maintaining computer systems, supporting the case management platform, protecting information security, troubleshooting technology issues, and assisting staff with hardware and software resources. The position ensures technology systems remain reliable, secure, and responsive to program needs.

Essential duties and responsibilities

• Install and maintain computer hardware and software.
• Provide technical support to staff.
• Maintain the case management information system.
• Troubleshoot network and connectivity issues.
• Support cybersecurity initiatives.
• Manage user accounts and system access.
• Perform software updates and system maintenance.
• Coordinate technology inventory.
• Assist with data backup and disaster recovery.
• Support virtual meetings and training platforms.
• Maintain technology documentation.
• Respond to help desk requests.
• Train staff on technology resources.
• Monitor information security compliance.

Minimum qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum three (3) years of information technology support experience.
• Experience supporting cloud-based systems and Microsoft 365 environments.

Preferred qualifications

• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or equivalent.
• Experience supporting nonprofit or federally funded programs.
• Knowledge of cybersecurity best practices.

Knowledge, skills and abilities

Information technology support · Network administration · Cybersecurity · Cloud computing · Microsoft 365 · Help desk operations · Systems troubleshooting · Database support · Communication · Customer service

Reports to

Program Director

Supervises

Regional Directors; Senior Business Engagement Manager; Statewide operational initiatives as assigned

Travel

Approximately 30% statewide travel. Key Performance Indicators • Regional implementation performance • Participant enrollment • Employment outcomes • Staff retention • Timeliness of reporting • Operational compliance • Employer engagement growth • Participant satisfaction

Position summary

The Deputy Program Director serves as the chief operational leader for the Wilson Fish Bridge to Employment Program and is responsible for the daily administration of statewide program activities. The Deputy Director ensures that all regional offices implement services consistently, efficiently, and in compliance with the Office of Refugee Resettlement (ORR) cooperative agreement requirements. Working closely with the Program Director, the Deputy Program Director oversees program implementation, operational performance, staffing, participant services, employer engagement, and regional coordination while promoting continuous quality improvement throughout Texas.

Essential duties and responsibilities

• Direct day-to-day statewide program operations.
• Supervise Regional Directors.
• Monitor implementation timelines.
• Coordinate statewide operational activities.
• Ensure consistent service delivery across all regional offices.
• Review operational performance reports.
• Monitor participant enrollment goals.
• Monitor employment placement outcomes.
• Coordinate staffing activities.
• Assist with strategic planning.
• Support employer engagement initiatives.
• Coordinate statewide operational meetings.
• Assist with federal reporting requirements.
• Monitor implementation of corrective action plans.
• Ensure timely resolution of operational issues.
• Promote continuous quality improvement initiatives.
• Represent NCYS during meetings with partners and stakeholders as assigned.

Minimum qualifications

• Master's degree in Public Administration, Human Services, Social Work, Business Administration, Workforce Development, or a related field.
• Minimum of eight (8) years of progressively responsible management experience.
• Minimum of five (5) years supervising multidisciplinary teams.
• Experience managing federally funded programs.
• Experience overseeing multi-site operations.
• Strong knowledge of ORR and federal grant requirements.

Preferred qualifications

• Doctoral degree in a related discipline.
• Previous ORR refugee services experience.
• Bilingual English/Spanish.
• Experience implementing statewide workforce initiatives.

Knowledge, skills and abilities

Executive leadership · Organizational management · Project management · Financial awareness · Operational planning · Performance management · Conflict resolution · Public speaking · Strategic decision-making · Excellent written communication

Reports to

Program Director

Supervises

Financial Specialists

Travel

Up to 15% statewide travel. Key Performance Indicators • Timely financial reporting • Budget accuracy • Audit results • Drawdown accuracy • Procurement compliance • Financial monitoring results

Position summary

The Finance & Grants Director is responsible for the financial administration of the Wilson Fish Bridge to Employment Program. The position oversees budgeting, accounting, procurement, grant compliance, financial reporting, internal controls, audit preparation, and fiscal monitoring to ensure responsible stewardship of federal funds.

Essential duties and responsibilities

• Develop and monitor program budgets.
• Oversee accounting functions.
• Manage federal drawdowns.
• Ensure allowability of expenditures.
• Monitor procurement activities.
• Oversee contract administration.
• Prepare financial reports.
• Coordinate financial audits.
• Supervise Financial Specialists.
• Monitor indirect cost allocation.
• Conduct expenditure forecasting.
• Ensure compliance with 2 CFR Part 200.
• Support annual budget development.
• Maintain financial documentation.
• Coordinate fiscal monitoring activities.

Minimum qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• CPA or Master's degree preferred.
• Minimum of seven (7) years of grant financial management.
• Experience managing federal awards.
• Knowledge of Uniform Guidance (2 CFR Part 200).
• Experience with nonprofit accounting systems.

Preferred qualifications

• CPA license.
• Experience with ORR cooperative agreements.
• Experience preparing SF-424A budgets.
• Knowledge of federal cost principles.

Knowledge, skills and abilities

Budget management · Financial forecasting · Grant accounting · Internal controls · Procurement regulations · Audit preparation · Spreadsheet analysis · Financial reporting · Risk assessment · Leadership

Reports to

Program Director

Supervises

Quality Assurance Specialists

Travel

Approximately 20% statewide travel. Key Performance Indicators • Compliance review results • Corrective action completion • File review accuracy • Federal monitoring outcomes • Quality improvement implementation • Policy compliance

Position summary

The Compliance & Quality Director is responsible for developing, implementing, and overseeing the statewide compliance and quality assurance framework for the Wilson Fish Bridge to Employment Program. The position ensures adherence to all federal, state, and organizational requirements while promoting continuous quality improvement and operational excellence.

Essential duties and responsibilities

• Develop compliance monitoring systems.
• Direct statewide Quality Assurance activities.
• Supervise Quality Assurance Specialists.
• Conduct compliance reviews.
• Review participant files.
• Monitor documentation standards.
• Develop corrective action plans.
• Conduct risk assessments.
• Coordinate internal audits.
• Analyze performance trends.
• Develop quality improvement initiatives.
• Review program policies.
• Ensure compliance with ORR regulations.
• Prepare compliance reports.
• Support federal monitoring visits.

Minimum qualifications

• Master's degree in Public Administration, Social Work, Human Services, Business Administration, or a related field.
• Minimum of seven (7) years of compliance or quality management experience.
• Experience administering federally funded programs.
• Knowledge of ORR and HHS regulations.
• Experience conducting compliance reviews.

Preferred qualifications

• Certified Compliance Professional.
• Experience with ORR monitoring.
• Bilingual English/Spanish.
• Experience implementing Continuous Quality Improvement (CQI) systems.

Knowledge, skills and abilities

Regulatory compliance · Quality assurance · Risk management · Corrective action planning · Policy development · Data analysis · Leadership · Critical thinking · Written communication · Organizational assessment

Reports to

Program Director

Supervises

Information Technology Specialists

Classification

Full-Time

FLSA

Exempt

Travel

Up to 15% statewide travel. Key Performance Indicators • Timeliness of federal reporting • Data accuracy rate • Dashboard availability • System uptime • Data validation results • Performance reporting timeliness

Position summary

The Data & Performance Manager is responsible for the statewide management of program data, performance measurement, information systems, and reporting for the Wilson Fish Bridge to Employment Program. This position ensures the integrity, accuracy, security, and timely reporting of program information while supporting evidence-based decision-making and continuous quality improvement. The Data & Performance Manager oversees data collection, system administration, dashboard development, performance analytics, federal reporting, and information technology support to ensure compliance with Office of Refugee Resettlement (ORR) requirements.

Essential duties and responsibilities

• Manage the statewide case management information system.
• Develop and maintain executive performance dashboards.
• Monitor program Key Performance Indicators (KPIs).
• Ensure data accuracy and completeness.
• Prepare monthly, quarterly, and annual performance reports.
• Coordinate federal reporting requirements.
• Supervise Information Technology Specialists.
• Develop data validation procedures.
• Analyze program outcomes and trends.
• Monitor participant enrollment and employment outcomes.
• Maintain secure electronic records.
• Coordinate system enhancements and upgrades.
• Support quality assurance reviews.
• Develop performance improvement recommendations.
• Ensure compliance with organizational data security policies.

Minimum qualifications

• Bachelor's degree in Information Systems, Computer Science, Public Administration, Statistics, Data Analytics, or a related field.
• Minimum five (5) years of experience managing program databases and performance reporting.
• Experience administering federally funded program databases.
• Advanced Microsoft Excel and reporting software skills.
• Experience developing dashboards and data visualization tools.

Preferred qualifications

• Master's degree in a related discipline.
• Experience with refugee or workforce development programs.
• Experience with Power BI or similar business intelligence platforms.
• Knowledge of ORR reporting requirements.

Knowledge, skills and abilities

Database administration · Data analytics · Performance measurement · Business intelligence · Dashboard development · Statistical reporting · Information security · Project management · Problem-solving · Technical communication

Reports to

Program Director

Supervises

Senior Business Engagement Manager

Classification

Full-Time

FLSA

Exempt

Travel

Approximately 30% statewide travel. Key Performance Indicators • Number of active employer partnerships • Employment placement rates • Employer satisfaction • Hiring event participation • OJT opportunities established • Repeat employer engagement

Position summary

The Employer Partnerships Director provides statewide leadership for employer engagement, business development, labor market strategy, and workforce partnerships. This position is responsible for developing sustainable employer relationships that create employment opportunities for participants while strengthening collaboration with Workforce Solutions Boards, chambers of commerce, industry associations, educational institutions, and other workforce stakeholders.

Essential duties and responsibilities

• Develop statewide employer engagement strategies.
• Build relationships with major employers across Texas.
• Lead statewide business development initiatives.
• Coordinate employer recruitment campaigns.
• Expand industry partnerships.
• Develop apprenticeship and On-the-Job Training (OJT) opportunities.
• Support regional employer engagement activities.
• Monitor employer satisfaction.
• Coordinate hiring events.
• Develop labor market strategies.
• Collaborate with Workforce Solutions Boards.
• Promote participant career advancement opportunities.
• Monitor employment placement trends.
• Prepare employer engagement reports.

Minimum qualifications

• Bachelor's degree in Business Administration, Workforce Development, Human Resources, Marketing, or a related field.
• Minimum seven (7) years of business development or employer engagement experience.
• Experience working with workforce development systems.
• Strong relationship management skills.

Preferred qualifications

• Master's degree in Business Administration or a related field.
• Experience with federally funded workforce programs.
• Existing relationships within Texas workforce and employer networks.

Knowledge, skills and abilities

Business development · Employer engagement · Labor market analysis · Strategic planning · Negotiation · Public speaking · Workforce development · Leadership · Relationship management · Partnership development

Reports to

Program Director

Supervises

None

Classification

Full-Time

FLSA

Exempt

Travel

Up to 20% statewide travel. Key Performance Indicators • Training completion rates • Employee competency assessments • New employee onboarding completion • Staff satisfaction with training • Compliance training completion • Professional development participation

Position summary

The Training Manager develops, coordinates, and evaluates all staff training and professional development activities for the Wilson Fish Bridge to Employment Program. The position ensures employees possess the knowledge and skills necessary to deliver high-quality, compliant, and participant-centered services.

Essential duties and responsibilities

• Develop the annual training plan.
• Coordinate new employee orientation.
• Deliver mandatory compliance training.
• Develop online and classroom training curricula.
• Coordinate leadership development initiatives.
• Maintain staff training records.
• Evaluate training effectiveness.
• Update training materials based on policy changes.
• Coordinate technical assistance activities.
• Support implementation of best practices.
• Assist with onboarding new employees.
• Collaborate with Quality Assurance staff to address training needs.

Minimum qualifications

• Bachelor's degree in Education, Human Resources, Organizational Development, Public Administration, or a related field.
• Minimum five (5) years of training or staff development experience.
• Experience designing adult learning programs.

Preferred qualifications

• Master's degree in a related discipline.
• Certified Professional in Learning and Performance (CPLP) or similar credential.
• Experience with federally funded human services programs.

Knowledge, skills and abilities

Adult learning principles · Curriculum development · Presentation skills · Instructional design · Facilitation · Organizational development · Leadership coaching · Project management · Communication

Reports to

Program Director

Supervises

None

Classification

Full-Time

FLSA

Exempt

Travel

Approximately 20% statewide travel. Key Performance Indicators • 90-day employment retention rate • Career advancement outcomes • Employer satisfaction • Participant satisfaction • Retention intervention success rate

Position summary

The Retention Manager leads the statewide employment retention strategy to improve participant job stability, career advancement, and long-term economic self-sufficiency. The position collaborates with regional staff and employers to identify barriers to employment retention and implement strategies that improve participant outcomes.

Essential duties and responsibilities

• Develop statewide employment retention strategies.
• Monitor participant retention outcomes.
• Coordinate employment follow-up activities.
• Analyze retention trends.
• Develop corrective action strategies.
• Collaborate with Employer Partnerships staff.
• Support participant career advancement.
• Coordinate retention training for staff.
• Develop retention performance reports.
• Recommend service improvements.

Minimum qualifications

• Bachelor's degree in Human Services, Workforce Development, Business Administration, or a related field.
• Minimum five (5) years of workforce development or employment services experience.
• Experience in participant retention initiatives.

Preferred qualifications

• Experience with refugee employment programs.
• Experience analyzing employment outcome data.

Knowledge, skills and abilities

Workforce development · Case management · Employment retention · Coaching · Data analysis · Strategic planning · Relationship management

Reports to

Program Director

Supervises

None

Classification

Full-Time

FLSA

Non-Exempt

Travel

Minimal travel (less than 10%), with occasional attendance at statewide meetings or conferences. Key Performance Indicators • Timeliness and accuracy of executive support • Meeting coordination effectiveness • Document preparation quality • Administrative responsiveness • Executive satisfaction

Position summary

The Executive Assistant provides confidential administrative and executive support to the Program Director and State Leadership Team. The position coordinates executive communications, scheduling, meeting logistics, correspondence, travel arrangements, document management, and administrative operations to support efficient statewide program administration.

Essential duties and responsibilities

• Manage executive calendars and appointments.
• Coordinate meetings, conferences, and travel.
• Prepare agendas, reports, and correspondence.
• Maintain confidential records and files.
• Support executive communications.
• Track action items and follow-up activities.
• Coordinate document preparation for leadership and the Board of Directors.
• Maintain administrative filing systems.
• Assist with procurement and purchasing documentation.
• Support special projects assigned by executive leadership.

Minimum qualifications

• Associate's degree in Business Administration, Office Administration, or a related field (Bachelor's degree preferred).
• Minimum five (5) years of executive administrative support experience.
• Advanced proficiency with Microsoft Office applications.
• Excellent organizational and communication skills.

Preferred qualifications

• Experience supporting executive leadership within a federally funded nonprofit organization.
• Experience coordinating board meetings and executive reporting.

Knowledge, skills and abilities

Executive administrative support · Calendar management · Business correspondence · Meeting coordination · Records management · Confidentiality · Time management · Organizational skills · Professional communication · Attention to detail

Reports to

Assistant Program Director

Supervises

Youth Care Workers assigned to the shift

Schedule

Full time, exempt. One supervisor per shift across the day, evening and overnight rotations, seven days a week.

FLSA

Exempt

Purpose of the position

A Residential Supervisor is the accountable adult on a shift. The position exists so that at every hour of every day, including three in the morning, one identifiable person is responsible for the children in the building and for the staff caring for them.

Essential duties and responsibilities

• Direct the Youth Care Workers on shift, confirm every post is covered, and take the count at each required interval.
• Conduct shift handover in person, covering every child by name, and record it.
• Respond first to any behavioral crisis on shift, direct the response, and remain until the child is settled and the incident is documented.
• Initiate the significant incident report before the end of the shift on which the event occurred, without exception.
• Ensure the daily schedule runs — wake, meals, school, recreation, chores, hygiene, phone calls to family, lights out — and that no child is left without structure.
• Verify that every medication administration on the shift was carried out by an authorized person and recorded.
• Coach Youth Care Workers in the moment on de-escalation, trauma-informed response and documentation quality.
• Confirm the physical security of the building at the start and end of the shift: doors, alarms, cameras, exterior lighting.

Minimum qualifications

• Bachelor’s degree in a human services field, or an associate degree with four years of direct care experience, or a high school diploma with six years of direct care experience.
• Two years of direct care experience with adolescents in a residential setting.
• Current certification, or ability to certify within thirty days, in first aid, CPR and a recognized crisis prevention and physical intervention curriculum.

Preferred qualifications

• Fluency in Spanish.
• Prior supervisory experience on an overnight shift.
• Experience with unaccompanied children.

Reports to

Residential Supervisor

Supervises

None

Schedule

Full time, non-exempt. Rotating shifts covering all twenty-four hours, seven days a week, including holidays. Overnight staff remain awake and alert for the whole shift; sleeping on an overnight shift is grounds for immediate separation.

FLSA

Non-exempt

Purpose of the position

The Youth Care Worker is the position the children actually experience. Everything else in the program is arranged so that this role can do its work: be present, be predictable, and be safe. The program is staffed to one worker for every six children awake, better than the ORR standard, because supervision quality is the single strongest predictor of whether a residential program is safe.

Essential duties and responsibilities

• Provide direct, continuous, awake supervision of assigned children and maintain the required line of sight and count at all times.
• Run the daily routine with the children rather than at them: meals, school transitions, chores, recreation, hygiene, bedtime.
• Use de-escalation as the first, second and third response to behavior. Physical intervention is a last resort, permitted only when a child is in imminent danger, only in an approved technique, and always reported.
• Document each shift for each assigned child: behavior, mood, participation, peer interaction, anything said that a case manager or clinician should know.
• Report any disclosure or suspicion of abuse, neglect or exploitation immediately, directly, and without filtering it through anyone.
• Escort children to appointments, court, recreation and the airport, and remain with them throughout. No child attends an appointment unaccompanied.
• Support the child’s contact with family, including scheduled telephone calls, and protect the privacy of those calls.
• Model the behavior the program expects: language, boundaries, punctuality, respect.
• Complete every required training before contact with a child and maintain it thereafter.

Minimum qualifications

• High school diploma or equivalent.
• At least twenty-one years of age.
• One year of experience working with children or adolescents, paid or substantial volunteer.
• Certification, or ability to certify within thirty days of hire, in first aid, CPR and a recognized crisis prevention and physical intervention curriculum.
• Valid driver’s license and an insurable driving record.

Preferred qualifications

• Fluency in Spanish. A share of these positions is filled with speakers of indigenous Central American languages, which the program treats as a priority rather than a bonus.
• Associate or bachelor’s degree in a human services field.
• Prior experience in a licensed residential program or with unaccompanied children.

Reports to

Assistant Program Director

Supervises

None

Schedule

Full time, exempt. Weighted to afternoons, evenings and weekends, when recreation actually happens.

FLSA

Exempt

Purpose of the position

ORR requires at least one hour of large muscle activity and one hour of structured leisure every day. In a congregate setting for adolescents this is not enrichment at the margins — it is one of the more effective behavioral interventions the program has.

Essential duties and responsibilities

• Plan and run at least one hour of large muscle activity and one hour of structured leisure activity for every child every day.
• Build a recreation program that reaches children who do not play sports as well as those who do.
• Organize cultural, artistic and community-based activities, and celebrate the holidays the children observe.
• Coordinate approved off-site outings, including transport, supervision ratio and permissions.
• Maintain recreational equipment and inspect it for safety.
• Document participation and report any child who consistently withdraws from activity to the clinical team.
• Support the life skills program with community-based sessions.

Minimum qualifications

• Bachelor’s degree in recreation, physical education, education or a related field. An associate degree with four years of relevant experience may substitute.
• One year of experience running youth recreational programming.
• Certification, or ability to certify within thirty days, in first aid and CPR.

Preferred qualifications

• Fluency in Spanish.
• Coaching or athletic training experience.
• Experience with therapeutic or adaptive recreation.

Reports to

Program Director

Supervises

Case Managers and the Family Reunification Specialist

Schedule

Full time, exempt. Available for after-hours release coordination, which does not keep business hours.

FLSA

Exempt

Purpose of the position

The Lead Case Manager owns the pathway out. Every child in ORR care is there temporarily, and the quality of case management determines whether that stay is measured in weeks or in months. This position supervises the case management team, reviews every service plan, and is accountable for the accuracy of what the program reports to ORR.

Essential duties and responsibilities

• Supervise the Case Managers and the Family Reunification Specialist, review caseloads weekly, and redistribute work before any caseload exceeds the program standard.
• Review and approve every individual service plan, every assessment and every sponsor packet before submission.
• Own the accuracy and timeliness of every entry in the UC Portal and every report to ORR. Late or wrong data is treated as a case management failure, not a clerical one.
• Track length of stay for every child, identify the specific obstacle to release in each case, and escalate any case where the program is not the cause of delay.
• Coordinate with the Federal Field Specialist, Case Coordinator and the home study and post-release provider on each release.
• Ensure every child has documented access to legal services, know-your-rights presentation and legal screening within the required timeframes.
• Chair the case review portion of the weekly multidisciplinary team meeting.
• Audit a sample of case files monthly against the ORR file checklist and correct what the audit finds.

Minimum qualifications

• Master’s degree in social work, psychology, sociology or a related behavioral science; or a bachelor’s degree in one of those fields with five years of relevant experience.
• Three years of case management experience with children, at least one supervisory.
• Working knowledge of the ORR release and sponsor assessment process.

Preferred qualifications

• Fluency in Spanish.
• Direct experience with the ORR UC Portal.
• Prior ORR case management experience.

Reports to

Lead Case Manager

Supervises

None

Schedule

Full time, exempt. Some evening and weekend contact is required because sponsors work.

FLSA

Exempt

Purpose of the position

The Case Manager carries a caseload of one to six children against the ORR standard of one to eight. The lower caseload is deliberate: the work is finding, assessing and verifying a sponsor, and it cannot be done well at volume.

Essential duties and responsibilities

• Complete the intake assessment within the required timeframe and open the case file.
• Develop, review and revise the individual service plan with the child, in the child’s language, and record the child’s own stated goals.
• Identify potential sponsors, assemble and verify the sponsor packet, and conduct the required sponsor interviews.
• Assess for trafficking indicators, for prior abuse and for any safety concern in the proposed placement, and refer immediately when an indicator appears.
• Maintain weekly documented contact with the child and record it.
• Facilitate the child’s regular telephone contact with family.
• Enter and maintain all case data in the UC Portal accurately and on time.
• Prepare the release packet and coordinate travel and handover on the day of release.
• Coordinate the child’s legal services access and attend immigration proceedings as required.

Minimum qualifications

• Bachelor’s degree in social work, psychology, sociology, criminal justice or a related behavioral science.
• Two years of case management experience with children or families.
• Demonstrated ability to write clear, accurate assessments.

Preferred qualifications

• Fluency in Spanish.
• Master’s degree in a behavioral science.
• Prior ORR or child welfare case management experience.

Reports to

Lead Case Manager

Supervises

None

Schedule

Full time, exempt. Travel days begin early and end late; the schedule follows the release calendar.

FLSA

Exempt

Purpose of the position

This position exists because the last mile of a release is where things go wrong. It concentrates sponsor verification, travel logistics and the handover to post-release services in one person, so that the Case Managers are not pulled off their caseloads on every release day.

Essential duties and responsibilities

• Verify sponsor identity, address, relationship documentation and household composition, and resolve every discrepancy before the release packet moves forward.
• Coordinate the home study referral where ORR policy requires one and track it to completion.
• Arrange all release travel: flights, ground transport, escorts, itineraries and the child’s travel documents.
• Prepare the child for release, including a documented safety plan and the contact information the child keeps.
• Hand the case to the post-release services provider with a documented warm handover.
• Conduct and record the required post-release safety and well-being follow-up contacts that fall to the program.
• Maintain the release tracking log and report weekly on every pending release and its obstacle.

Minimum qualifications

• Bachelor’s degree in social work, psychology or a related behavioral science.
• Two years of experience in family reunification, foster care, child welfare or a related field.
• Willingness to travel, including overnight and by air, on short notice.

Preferred qualifications

• Fluency in Spanish.
• Prior experience escorting minors in air travel.
• Familiarity with ORR sponsor categories and the associated documentation.

Reports to

Assistant Program Director

Supervises

None

Schedule

Full time, non-exempt. Staggered to cover early morning court transport and evening returns; airport runs may fall outside normal hours.

FLSA

Non-exempt

Purpose of the position

This position moves children safely and keeps supervision intact while doing it. Transport is one of the higher-risk activities a residential program undertakes, and it is staffed deliberately rather than absorbed by direct care staff pulled off a shift.

Essential duties and responsibilities

• Transport children to medical, dental, legal, court, recreational and airport destinations, maintaining supervision and count at every point.
• Complete the pre-trip vehicle check before every trip and report any defect immediately.
• Maintain the transport log, mileage record and fuel record.
• Support supervision inside the residence when not transporting, under the direction of the Residential Supervisor.
• Assist with intake logistics, including receiving a child at any hour.
• Report any behavior, disclosure or safety concern observed in transit on the same day.
• Never leave a child unattended in a vehicle or at a destination, in any circumstance.

Minimum qualifications

• High school diploma or equivalent.
• At least twenty-one years of age.
• Valid driver’s license with a clean driving record and insurability under the organization’s policy.
• Certification, or ability to certify within thirty days, in first aid and CPR.

Preferred qualifications

• Fluency in Spanish.
• Passenger endorsement or commercial driving experience.
• Prior experience in a youth-serving program.

Reports to

Program Director, with an unimpeded professional line to the national Clinical Director on any matter of clinical judgment

Supervises

Clinicians

Schedule

Full time, exempt. Participates in the on-call clinical rotation.

FLSA

Exempt

Purpose of the position

The Lead Clinician owns clinical judgment at the site. The position supervises the clinical team, carries a reduced caseload, and holds the authority to make a clinical call — a safety plan, a psychiatric referral, a level-of-care recommendation — without that judgment being overridden for operational convenience. The reporting line to the national Clinical Director exists to protect exactly that.

Essential duties and responsibilities

• Provide clinical supervision to the Clinicians, including weekly individual supervision and case review, documented.
• Review and approve every mental health assessment, treatment plan and safety plan.
• Lead the response to any suicidal ideation, self-harm, acute psychiatric presentation or trauma disclosure, and determine whether a higher level of care is required.
• Carry a reduced direct caseload so that clinical skill is exercised and not only supervised.
• Coordinate the contracted psychiatric services and manage the psychotropic medication consent and review process with the Registered Nurse.
• Deliver trauma-informed care training to all site staff and refresh it annually.
• Ensure every child receives an individual counseling session weekly and group counseling twice weekly, and that every session is documented.
• Participate in the weekly multidisciplinary team meeting and bring the clinical formulation for each child under review.
• Support the PSA Compliance Manager with the clinical response to any sexual abuse allegation, while keeping the investigative and clinical roles separate.

Minimum qualifications

• Master’s or doctoral degree in social work, psychology, counseling or marriage and family therapy.
• Independent clinical licensure in the State of employment, or license-eligible with licensure obtained within twelve months of hire.
• Three years of post-master’s clinical experience with adolescents, including trauma.
• One year of clinical supervisory experience.

Preferred qualifications

• Fluency in Spanish.
• Training in an evidence-based trauma treatment model.
• Experience with unaccompanied children or with refugee and asylum-seeking populations.
• State approval to supervise clinicians accruing licensure hours.

Reports to

Lead Clinician

Supervises

None

Schedule

Full time, exempt. Includes scheduled evening availability, because children are in school during the day.

FLSA

Exempt

Purpose of the position

Children arriving in ORR care have almost always experienced separation, and often violence, exploitation or loss. Clinician caseloads are set below the ORR standard of one to twelve so that the clinical work can be real rather than nominal.

Essential duties and responsibilities

• Complete the initial mental health assessment within the required timeframe.
• Provide a minimum of one individual counseling session per child per week and two group sessions per week.
• Develop and revise individual treatment plans with measurable goals.
• Screen every child for trafficking indicators and for suicide risk, using validated instruments, and re-screen on any change in presentation.
• Write and maintain safety plans, and brief the direct care staff on what each plan requires of them.
• Document every clinical contact in the case record within twenty-four hours.
• Refer to contracted psychiatric services where indicated and coordinate the follow-up.
• Contribute the clinical view to the weekly multidisciplinary team meeting and to release decisions.
• Provide crisis intervention during the working day and participate in the on-call rotation.

Minimum qualifications

• Master’s degree in social work, psychology, counseling or marriage and family therapy.
• Licensed or license-eligible in the State of employment.
• One year of clinical experience with adolescents.
• Training in trauma-informed care, or completion within ninety days of hire.

Preferred qualifications

• Fluency in Spanish.
• Independent licensure.
• Experience with unaccompanied children, refugees or survivors of trafficking.

Reports to

Program Director, with a professional line to the national Medical Director

Supervises

Medical Case Aide

Schedule

Full time, exempt. Coverage is scheduled to give nursing presence seven days a week, with on-call cover outside those hours.

FLSA

Exempt

Purpose of the position

The Registered Nurse holds medical accountability for the site: the initial screening that catches what a child arrived with, the immunization schedule ORR requires, medication administration, and the response when a communicable disease appears in a congregate setting. Nursing judgment on a medical question is not subject to operational override.

Essential duties and responsibilities

• Complete the initial medical screening within twenty-four hours of a child’s arrival, including the required communicable disease screening.
• Administer the ORR-required immunization schedule and maintain the immunization record.
• Administer and document all medication, maintain the medication administration record, and control the secure medication storage.
• Coordinate all external medical, dental, vision and specialty care, and ensure a staff escort and interpretation at every appointment.
• Manage the response to any communicable disease, including isolation protocol, reporting to the health department and notification to ORR.
• Train direct care staff in medication protocol, universal precautions, infection control and recognizing a child who needs medical attention.
• Maintain the medical record for every child in a form that transfers cleanly on release.
• Coordinate with the Lead Clinician on psychotropic medication, including consent, monitoring and side effect review.
• Support any medical aspect of a sexual abuse response, including preserving the child’s access to a forensic examination.

Minimum qualifications

• Current unencumbered Registered Nurse license in the State of employment.
• Associate or bachelor’s degree in nursing.
• Two years of nursing experience, preferably pediatric or adolescent.
• Current CPR and first aid certification.

Preferred qualifications

• Fluency in Spanish.
• Bachelor of Science in Nursing.
• Experience in a congregate care, correctional or public health setting.
• Experience with communicable disease outbreak management.

Reports to

Registered Nurse

Supervises

None

Schedule

Full time, non-exempt. Scheduled to the appointment calendar, which means early starts.

FLSA

Non-exempt

Purpose of the position

This position keeps the medical calendar moving so that nursing time goes to nursing. It books, tracks, transports and files, and it is the reason no appointment is missed for a logistical reason.

Essential duties and responsibilities

• Schedule every medical, dental, vision and specialty appointment and confirm each one in advance.
• Coordinate transport and escort assignment for every appointment with the Assistant Program Director.
• Assemble the documentation each provider needs before the child arrives, including consent and immunization records.
• Arrange interpretation for every appointment in the child’s preferred language.
• File every result, discharge instruction and referral in the child’s medical record on the day it is received, and flag anything requiring nursing attention immediately.
• Maintain the medical supply inventory and reorder against the approved budget.
• Track and report the appointment completion rate weekly.

Minimum qualifications

• High school diploma or equivalent.
• One year of experience in a medical office, clinic or care setting.
• Valid driver’s license and an insurable driving record.
• Demonstrated organizational accuracy under a heavy calendar.

Preferred qualifications

• Fluency in Spanish.
• Medical assistant or certified nursing assistant credential.
• Familiarity with electronic health records.

Reports to

Program Director

Supervises

Teachers and the Vocational and Life Skills Instructor

Schedule

Full time, exempt. Follows the instructional day, year round.

FLSA

Exempt

Purpose of the position

Education in an ORR program is not optional and it is not babysitting. ORR requires six hours of structured instruction each weekday, year round, for children whose schooling has typically been interrupted and who arrive at wildly different levels. The Lead Educator builds a program that can absorb a child on any Tuesday and teach them something real.

Essential duties and responsibilities

• Design and maintain the instructional program: six hours each weekday, year round, covering science, social studies, mathematics, reading, writing, English as a second language and physical education.
• Assess each child’s academic level on arrival and write an individualized learning plan.
• Supervise, observe and evaluate the Teachers and the Vocational Instructor.
• Maintain the academic record for each child in a form a receiving school district will accept.
• Adapt instruction for children with limited prior schooling, with limited literacy in their own language, and for those with suspected learning differences.
• Coordinate with the local school district on transition for any child whose stay makes district enrollment appropriate.
• Maintain the classroom environment, instructional materials and technology.
• Report academic progress to the multidisciplinary team and include it in the child’s service plan review.

Minimum qualifications

• Bachelor’s degree in education or a related field.
• Current teaching certification in the State of employment.
• Three years of classroom teaching experience.
• Demonstrated experience with English language learners.

Preferred qualifications

• Fluency in Spanish.
• Master’s degree in education, curriculum or ESOL.
• ESOL endorsement.
• Experience in a non-traditional or alternative education setting.

Reports to

Lead Educator

Supervises

None

Schedule

Full time, exempt. Instructional day, year round, with no summer break.

FLSA

Exempt

Purpose of the position

Teachers deliver the six hours of daily instruction. The classroom is multi-level and the roster changes weekly, so the position is defined less by a grade level than by the ability to teach a room in which no two children are at the same place.

Essential duties and responsibilities

• Deliver six hours of structured instruction each weekday across the required subject areas.
• Teach to the individualized learning plan for each child in the classroom.
• Provide English as a second language instruction at the level each child needs.
• Assess and record academic progress and update the learning plan.
• Maintain a classroom that is orderly, trauma-informed and physically safe.
• Report any behavioral, emotional or safety concern observed in the classroom to the clinical and case management teams the same day.
• Maintain attendance and instructional hour records to the standard ORR audits.

Minimum qualifications

• Bachelor’s degree in education or the subject taught.
• Current teaching certification in the State of employment.
• One year of classroom experience.

Preferred qualifications

• Fluency in Spanish.
• ESOL endorsement or certification.
• Experience teaching multi-level or newcomer classrooms.

Reports to

Lead Educator

Supervises

None

Schedule

Full time, exempt. Instructional day, with some evening sessions.

FLSA

Exempt

Purpose of the position

Many of these children are sixteen or seventeen and will be working within a year of release. This position teaches the practical competences that survive the transition: how money works, how a workplace works, how to manage a household task, how to keep yourself safe.

Essential duties and responsibilities

• Deliver structured life skills instruction: personal finance, hygiene and health literacy, nutrition and cooking, household management, time management, personal safety and digital safety.
• Deliver vocational orientation covering workplace expectations, worker rights, résumé basics and interview practice.
• Run independent living preparation for children aged sixteen and older.
• Adapt every session for the literacy and language level of the group.
• Coordinate community-based enrichment and vocational exposure with the Recreation Coordinator.
• Document participation and competency attainment in each child’s record.

Minimum qualifications

• Bachelor’s degree in education, human services, vocational education or a related field. An associate degree with four years of relevant instructional experience may substitute.
• Two years of experience teaching or training adolescents or young adults.

Preferred qualifications

• Fluency in Spanish.
• Experience in workforce development or transition-age youth programming.
• Trade or technical credential.

Reports to

Program Director, with a functional line to the national Chief Financial Officer on all fiscal matters

Supervises

None

Schedule

Full time, non-exempt. Business hours.

FLSA

Non-exempt

Purpose of the position

These positions cover site administration and site fiscal operation. Federal awards are lost on documentation as often as on program failure, so this role is treated as a control function rather than clerical support.

Essential duties and responsibilities

• Maintain personnel files, including the evidence that every background check cleared before the staff member’s first contact with a child.
• Maintain the training record for every staff member and flag any lapse before it occurs.
• Process time and attendance and apply payroll allocation across cost objectives in accordance with 2 C.F.R. § 200.430(i).
• Process procurement in accordance with 2 C.F.R. §§ 200.317 to 200.327 and maintain the documentation each threshold requires.
• Code and submit invoices, reconcile the site budget monthly, and report variance to the Program Director and the Chief Financial Officer.
• Maintain property and equipment records under 2 C.F.R. §§ 200.313 and 200.314, including the annual inventory.
• Assemble the documentation for federal reporting, monitoring visits and the annual single audit.
• Maintain the records retention schedule under 2 C.F.R. § 200.334.

Minimum qualifications

• Associate degree in accounting, business administration or a related field. Four years of relevant experience may substitute.
• Two years of administrative or fiscal experience, preferably in a nonprofit or a federally funded program.
• Working knowledge of 2 C.F.R. Part 200.
• Demonstrated accuracy in record keeping.

Preferred qualifications

• Fluency in Spanish.
• Bachelor’s degree in accounting or business.
• Experience with federal grant administration and single audit preparation.

Reports to

Assistant Program Director

Supervises

None

Schedule

Full time, non-exempt. Split coverage from breakfast preparation through evening clean-down, seven days a week.

FLSA

Non-exempt

Purpose of the position

Three meals and two snacks a day, every day, for children whose relationship with food is often complicated by what they went through to get here. The position is held to USDA nutritional standards and to State food safety law, and to the cultural expectation that the food is recognizable to the children eating it.

Essential duties and responsibilities

• Prepare three meals and two snacks daily to USDA nutritional standards.
• Follow the approved cycle menu and prepare food that reflects the children’s cultural backgrounds.
• Accommodate every documented dietary restriction, allergy and medically ordered diet without error.
• Maintain kitchen sanitation, temperature logs, and full compliance with State and local food safety regulation.
• Manage food inventory, ordering and storage against the approved budget and rotate stock properly.
• Maintain the meal records the licensing authority and any nutrition program require.
• Support the life skills cooking sessions when scheduled.

Minimum qualifications

• High school diploma or equivalent.
• Current food handler certification, or ability to obtain it within thirty days.
• One year of institutional or commercial food service experience.

Preferred qualifications

• Fluency in Spanish.
• ServSafe manager certification.
• Experience cooking Central American cuisine.
• Experience with therapeutic or allergen-restricted diets.

Reports to

Assistant Program Director

Supervises

None

Schedule

Full time, non-exempt, with on-call response for any condition affecting safety or habitability.

FLSA

Non-exempt

Purpose of the position

A licensed residential facility either passes inspection on the day the inspector arrives or it does not. This position keeps the building continuously in that condition rather than preparing for inspections.

Essential duties and responsibilities

• Perform preventive maintenance on all building systems on a documented schedule.
• Conduct and record the daily and weekly safety inspections the licensing authority requires.
• Test and maintain fire and life safety systems: alarms, extinguishers, emergency lighting, exit hardware.
• Maintain security systems, door hardware, cameras and exterior lighting in working order and report any failure the same day.
• Complete repairs promptly, and immediately where a condition affects a child’s safety.
• Maintain grounds, recreational surfaces and playground equipment.
• Escort and supervise every outside contractor while on the premises. No contractor is left unsupervised in a building where children live.
• Maintain the maintenance log and the inspection records.

Minimum qualifications

• High school diploma or equivalent.
• Three years of building maintenance experience across plumbing, electrical, HVAC and general repair.
• Valid driver’s license.

Preferred qualifications

• Fluency in Spanish.
• Trade certification in HVAC, electrical or plumbing.
• Experience maintaining a licensed care facility.